Refund Policy

Shipping - We endeavour to ship all orders within 5 working days of receiving payment, but please allow up to 28 working days for your shipment to arrive.

Repairs, Returns and Refused delivery - No goods and/or materials may be returned without previous written approval from Openhouse Products Limited. No claim for damages or discrepancies in delivery will be considered unless immediate notice is given to us, as soon as goods and/or materials are received. We reserve the right to charge for carriage plus 5% handling charge for all returns and on all consignments entered for delivery, which are refused. No claim for repairs will be considered until an assessment of the goods/materials has been undertaken by Openhouse Products Limited. If the fault is found to be a supplier fault the goods will be repaired/replaced and returned to the customer as soon as possible. If however the fault is due to excessive abuse of the goods, Openhouse Products Limited reserve the right to charge a minimum fee of £20 for repair plus VAT and carriage.